When students struggle in our courses, it's easy to jump to conclusions about why. This

interactive webinar introduces faculty to a blend of structured troubleshooting approaches developed by Jennifer

Pusateri, Ph.D. and Zachary Smith that leverage the Universal Design for Learning (UDL) framework to identify and

address barriers to student success. Rather than defaulting to student-focused explanations for

student struggles, faculty will learn a five-step process—Naming, Blaming, Reframing, Taming, and

Claiming—that shifts the focus to solutions that are course design based. Through this mindset shift,

faculty can explore how to analyze course challenges, consider alternative explanations for student

struggles, and implement evidence-based UDL strategies to enhance learning for all students.